Carlos Borlaza, Virtual Assistant & Automation Specialist
- Virtual & Executive Assistant
- Workflow Automation & CRM
- Web Apps Built with AI
- Cold Email Deliverability
Virtual & Executive Assistant · Workflow Automation & CRM · Web Apps Built with AI · Cold Email Deliverability
Saving founders 20+ hours a month, so you can focus on what matters most.
- Years in operations
- 9+
- By default
- Systems thinker
- Remote-first teams
- Global
About Carl
Quiet operations.
Loud results.
I've spent the last nine years inside fast-growing agencies, startups, and operations-heavy businesses, where small inefficiencies quietly compound into real problems.
My approach is simple: tighten the systems people already touch every day, automate the work that doesn't need a human, and document the rest so the team isn't carrying it in their heads. The goal isn't more tools or more dashboards. It's fewer fires, clearer ownership, and a business that keeps moving when no one is watching.
Today I work with founders and small teams as a remote virtual assistant, executive assistant and automation specialist, and I build custom tools as an AI web developer. I work US Eastern hours.
Sample Work
Case studies: automation and AI-built apps
Services
Virtual Assistant, Automation and Web App Services
Recognitions
Awards & Certifications
Tools & Stack
My workspace
Communication
Productivity
AI & Build
Project & CRM
Utilities
Experience
9+ years in operations and support
Operations Manager
Leadership & OptimizationLeading teams, optimizing workflows, and ensuring operational excellence across global support operations.
Tier 3 Escalations & QA
Quality Analyst & POCHandled complex escalations, developed QA frameworks, generated performance reports, and acted as the primary point of contact.
Back-office Escalation
Customer Service ExpertResolved high-priority tickets, managed CRM data, and provided dedicated support for sensitive accounts.
Voice, Email & Chat Support
Customer Service RepresentativeDelivered frontline support, handled high-volume inquiries, and established a foundation in customer loyalty.
Testimonials
What clients say about working with Carl
"Carl rebuilt our QA process in two weeks, and our CSAT jumped from 84 to 94. His ability to turn chaos into structured workflows is unmatched."
Kayt | CSM
Facilitron
"The most organized operational partner I've ever worked with. He doesn't just manage the inbox; he optimizes the entire communication pipeline."
Chris | Director
Symbient Electrical
"Our whole field operation used to live in Google Sheets. Carlos turned it into an app our office team and on-site techs actually use every day."
Adam | Senior Engineer
5x5 Communications
Let's give your week back.
Ready to streamline your operations and scale your support? Send me an email and let's discuss how I can help. Remote, working US Eastern hours.